Refund policy
Quality Guarantee
At Pixarize, we want you to be fully satisfied with the quality of your orders. If you are not satisfied with the quality of a product, please contact us within 30 days of receiving the item, and we will investigate the issue to find a suitable resolution.
If our quality assurance team validates your claim, we will promptly send you a complimentary replacement order. Our priority is ensuring you are happy with your order.
If a replacement order is not feasible, or you cannot wait for a new order, please let us know when you reach out, and we will issue a refund.
Color Consistency
We use the same print machines, paper types, and production processes to minimize color variations. However, printing is a chemical process, and 100% consistency cannot be guaranteed. Factors that influence color consistency include:
Machine type
Machine settings
Paper type
Humidity in the production environment
Cleaning frequency of the printing machine
Color variations caused by these factors fall within acceptable tolerance levels and are not covered under our quality guarantee.
Defective or Damaged Products
If you receive a defective or damaged product due to a manufacturing or shipping issue, we will cover the cost of a replacement order. This includes:
Damage to the delivered products
Errors in the quantity or type of delivered products
Issues affecting the overall quality of the delivered product
Return Policy
Since all our products are personalized and made to order, we do not accept returns or provide a return address unless there is an issue with quality. If a customer wishes to place a new order, they will be responsible for the cost of the new order.
Cancellations and Changes
You can cancel your order or request changes within 24 hours of placing it by emailing support@pixarize.me with your order number. After 24 hours your order moves into production and can no longer be cancelled or changed.
Lost Orders
If an order is lost in transit, please contact us within 30 days of the estimated delivery date. We will send a replacement order at no additional cost.
Returned to Sender
If an order is returned to the sender, please place a new order within 30 days of the estimated delivery date and contact us. We will refund the product price for the new order.
Orders may be returned for the following reasons
Wrong Address: If an insufficient or incorrect address is provided, the shipment will be returned and safely disposed of. Customers will be responsible for resubmitting a new order with the correct address.
Rejected by Recipient: If the recipient refuses the delivery, the shipment will be returned and disposed of. Customers must place a new order if they wish to resend the item.
Unclaimed Shipments: If the recipient does not claim the package from the local carrier or post office, the shipment may be returned to the sender. Customers can place a new order, and we will refund the product price for the new order.