Any Questions? We’re Here to Help.

How to create a portrait?

1️⃣ Choose a design theme for your cartoon portrait—superheroes, fairies, doctors, or anything your child dreams of! ✨
2️⃣ Upload a photo of your child—make sure it’s clear and shows their face. 📷
3️⃣ Instant Preview! See your personalized cartoon version instantly—even before placing your order! 🤯
4️⃣ Unlimited Revisions – Request any changes until it’s absolutely perfect. ✅
5️⃣ Get Both! Every order includes a high-resolution digital file (instant delivery) and a premium canvas, delivered to your doorstep in 5-10 days with FREE shipping. 🚚

Can I see the portrait before ordering ?

Yes, you can!

Simply upload a photo and provide the details we need.

You'll receive an instant FREE preview to see the final result—even before you place your order!

Request unlimited revisions until it’s just right! 🤯

Are my pictures safe?

Yes your pictures are safe!

We treat your photos with the utmost care and respect.

We don’t store, sell, or use your photos for any other purpose.

All photos are automatically deleted from our servers.

Can I make changes after placing an order?

Your happiness is our priority, so we offer free unlimited revisions to make sure you love your portrait!

If you need to make changes, just let us know within 24 hours of placing your order.

After 24 hours, we’ll begin the printing process, and changes will no longer be possible, but we’ll do everything we can to help! 🛠️✨

How long will my order take?

You'll get your digital portrait instantly after placing your order! 📩 Be sure to check your spam or junk folder if you don’t see it. 😉

Once you approve the preview, we’ll send you a high-quality digital file and start making your canvas. It's made in the USA and shipped from our facility nearest you, made in 1-3 days and delivered 4-7 days after it ships (5-10 days in total). 📦

Shipping is always FREE to the USA, the EU, the United Kingdom and Canada — no minimum, no import duties, no hidden fees. 🚚

What is your return/refund policy?

Since each order is personalized and made just for you, we do not accept returns due to customer error. However, if we made a mistake, we’ll make it right and send you a replacement at no cost.

If your order arrives damaged or incorrect, please contact us at support@pixarize.me with a photo of the issue and your order number within 30 days of delivery. We guarantee to send you a replacement, but refunds cannot be provided as the courier is responsible for transit-related damages.

For cancellations, you have 24 hours after placing your order to request changes or cancel it. After that, we are unable to cancel, as your order will have moved into production.

Can I cancel my order?

Yes! Please email us at support@pixarize.me within 24 hours of placing your order to request a cancellation.

Once your order has moved into production, we are unable to cancel it, since each portrait is custom-made just for you.

I received a damaged parcel, what should I do?

If your order was damaged in transit, please contact us immediately at support@pixarize.me with a picture of the damage and your order number within 30 days of delivery.

We guarantee to send you a replacement at no cost.

I received the wrong parcel, what should I do?

If you received the wrong order, please contact us immediately at support@pixarize.me with your order number within 30 days of delivery.

We guarantee to send you the right one as a replacement at no cost.